Sigla User Agreement
Dear user, welcome to use Sigla products and services!
Sigla products and services are owned and operated by Sigla Corporation (hereinafter referred to as "we" or "Sigla"). Before using this service, please be sure to carefully read and understand this "Sigla User Agreement" (hereinafter referred to as "this Agreement") and other relevant agreements, policies or guidelines of this platform. When you use a specific function of this service, there may be a separate agreement, relevant business rules, etc. (hereinafter referred to as the "Specific Agreement") for that specific function. If there is a conflict between the content of this Agreement and a specific agreement, the provisions of the specific agreement shall prevail. All the aforementioned terms and rules constitute an integral part of this Agreement (hereinafter referred to as the "entire Agreement") and have the same legal effect as the main text of this Agreement.
For specific rules on how we collect, protect and use personal information, please read ["Sigla Privacy Policy"] carefully.
We particularly remind you to read it carefully before using this service (minors under 18 years of age should read it with the company of a legal guardian) and fully understand all the terms of the above agreement. When you agree to this agreement by clicking on the online page to confirm, check, etc. or actually use this service, it means that you and we have reached an agreement on the entire agreement, you have accepted all the terms and their applicable conditions, and you agree to be bound by the entire agreement. If you do not agree with any content of the entire agreement, or cannot accurately understand our explanation of all terms of the agreement, please click Disagree or stop using this service.
1. Service content
1.1 Our products and services include the products and services we provide to you in the form of client applications (which may contain different versions), applets, software development kits (SDKs) for third-party websites and applications, application programming interfaces (APIs), and innovative forms that emerge with the development of technology, including but not limited to platforms with generative artificial intelligence services as the core function and other functions (hereinafter referred to as "Sigla" or "the Service").
1.2 The generative artificial intelligence products and services we provide are based on the Sigla large language model. This model is based on a deep neural network algorithm and is developed through stages of large-scale self-supervised learning pre-training and targeted optimization training. The model can predict the next word unit by encoding and calculating input information (including text, pictures, files, etc.), thus having the capabilities of text generation and dialogue. Specific to Sigla product services, the model is based on user input information (hereinafter referred to as "input"), and outputs corresponding content as a response (hereinafter referred to as "output", "generated content") through computational reasoning, including text, tables, codes, etc. Users can evaluate the output, including likes and other actions, to provide feedback on users’ opinions on Sigla’s output information.
1.3 With the continuous iterative development of generative artificial intelligence technology, models and products and changes in laws and regulations, we may add, upgrade, change, suspend or terminate services, or make necessary adjustments to service technology, methods, performance, etc., and may conduct internal or external testing of new service functions.
1.4 We will take necessary measures that are no less than industry practice to ensure the network security and stable operation of the platform, and strive to upgrade and improve technology to ensure your product and service experience. If you have any questions or feedback about our services, you can contact us through the method in Section 9.
2. Account management
2.1 This service is mainly intended for adults. If you are under 18 years old, please read this Agreement accompanied by a legal guardian and use this service with the consent of your legal guardian. Sigla fully understands the importance of protecting minors and will take corresponding protective measures in accordance with the requirements of laws and regulations and mainstream industry practices. At the same time, guardians are requested to reasonably guide and restrict minor users' use of this service, jointly create a good network environment, help minors develop good Internet habits, and avoid over-reliance or addiction to this service.
2.2 Before using this service, you should register an account through your mobile phone number or third-party account according to the page, fill in true, accurate, legal and valid relevant information as required, and confirm your agreement to this agreement and other relevant rules and policies. If the materials you submit or the information you provide are inaccurate, untrue, and non-standard, or the company has reason to suspect that they are wrong, untrue, or illegal, we have the right to refuse to provide you with relevant functions. You may not be able to use this software and related services or some functions may be restricted during use. Your account is your credentials for logging in and using this service. This account is non-transferable, non-giftable and non-inheritable.
2.3 When you register and use your account, you must promise and guarantee: (1) Take full responsibility for the authenticity, legality and validity of the registration information, update the registration information in a timely manner, and shall not register an account or use the service in the name of others; (2) Properly keep the account number and password, and bear legal responsibility for all actions under the account; (3) No malicious registration of accounts is allowed, including but not limited to frequent registration, batch registration, etc.; (4) The account shall not be transferred, lent, leased or provided to others for use in any form.
2.4 If you lose your account, forget your password or leak the verification code, you can appeal and request to retrieve it in time. We particularly remind you to keep your account number, password and verification code properly. When you are done using it, you should exit safely. You will be solely responsible for any losses caused by the leakage of your account or password. Users who discover any illegal use of user accounts should notify us immediately and we will provide maximum cooperation and handling.
2.5 If the user proposes to cancel the account to us, and upon our review and approval, we will cancel the registered user, and the user will terminate the contractual relationship with us. However, after the user cancels their account, we still have the right to: (1) In accordance with the requirements of laws and regulations, retain the user’s registration data and previous behavior records; (2) Exercise the rights stipulated in this Agreement if the user commits any illegal act or violates this Agreement while using this service before logging out.
3. Usage specifications
3.1 You fully understand and agree that, in accordance with this Agreement, we grant you a revocable, non-transferable and non-exclusive right to legally use this product and related services. All other rights not expressly authorized by this Agreement are still reserved by Sigla. You must obtain Sigla's written permission before exercising these rights. At the same time, Sigla's failure to exercise any of the aforementioned rights does not constitute a waiver of such rights. If you publish or disseminate the output generated by this service to the outside world, you should: (1) actively check the authenticity and accuracy of the output content and avoid spreading false information; (2) indicate in a conspicuous manner that the output content is generated by artificial intelligence to remind the public of the synthesis of content; (3) avoid publishing and disseminating any output content that violates the usage specifications of this Agreement.
3.2 When using the above services we provide, you should abide by the requirements of laws and regulations and the provisions of this Agreement, abide by the principles of voluntariness, equality, fairness and good faith, and do not use this service to infringe on the legitimate rights and interests of others and seek illegitimate interests, and do not disrupt the normal order of the Internet platform.
3.3 As a user of this service, you shall not violate the Internet Information Service Management Measures, the Internet Information Content Ecological Governance Regulations, the Interim Measures for the Management of Generative Artificial Intelligence Services, the Measures for the Labeling of Synthetic Content Generated by Artificial Intelligence and other laws and regulations as well as relevant standards regarding the security of network information content, and shall not input, use this service to output or disseminate the following illegal and harmful information: (1) Opposing the basic principles established by the Constitution; (2) Endangering national security, leaking state secrets, subverting state power, and undermining national unity; (3) Damaging national honor and interests; (4) Distorting, vilifying, blaspheming, or denying the deeds and spirit of heroes and martyrs, and infringing upon the names, portraits, reputations, and honors of heroes and martyrs by insulting, slandering, or otherwise; (5) Promote terrorism or extremism or incite the implementation of terrorist activities or extremist activities; (6) Inciting ethnic hatred, ethnic discrimination, and undermining ethnic unity; (7) Undermining national religious policies and promoting cults and feudal superstitions; (8) Spreading rumors and disrupting economic and social order; (9) Spread obscenity, pornography, gambling, violence, murder, terror or instigate crimes; (10) Insulting or slandering others, infringing on others' reputation, privacy and other legitimate rights and interests; (11) Other contents prohibited by laws and administrative regulations.
3.4 In order to fulfill the requirements of legal obligations, Sigla has the right to take technical means and other measures to review users' behavior and information using this service, including but not limited to reviewing input and output, establishing a risk filtering mechanism, establishing a signature database of illegal content, etc. As a user of this service, you may not maliciously oppose the information content security management and risk prevention mechanism of this service through the following methods, including but not limited to: (1) Malicious confrontational behavior, including but not limited to using variations, garbled characters, characters, homophones, etc. to avoid service detection to input or generate remarks that violate the above 3.3; (2) Conduct malicious attacks, inducements and poisoning through disguised identities, reverse induction, jailbreak attacks, etc.; (3) Remove or tamper with the generated content identification involved in this service without Sigla's consent or without legal and proper basis.
3.5 As a user of this service, you shall not violate the requirements of the Cybersecurity Law, Data Security Law and other laws and regulations as well as relevant standards. You shall not interfere, destroy or attack this service and the systems, networks, models and other components that support the normal operation of this service. You shall not engage in the following activities that endanger the security of this service: (1) Engage in illegal intrusion into the network, such as: using unauthorized data or entering unauthorized servers/accounts; forging TCP/IP packet names or part of names; attempting to probe, scan, and test the weaknesses of this software system or network without permission; (2) Engage in activities that interfere with and destroy the normal functions of the network, such as: deliberately generating and spreading malicious programs or viruses; entering public computer networks or other people's computer systems without permission and deleting, modifying, and adding stored information; interfering with operations in a manner that causes computer systems or facilities to bear unreasonable loads, etc.; (3) Engage in activities that steal network data, such as: reverse engineering, reverse assembly, decompiling, translating, or otherwise trying to discover the source code, model, algorithm, and system source code or underlying components of the software and related services; crawling and copying the service and any content it contains in any way (including but not limited to through any robot, crawler, other automatic settings, and mirror settings); (4) Engage in other activities that endanger the security of the service system, network, model and other components.
3.6 As a user of this service, you are not allowed to use this service for the following improper purposes: (1) Use this service for any illegal purpose that violates laws, regulations, regulatory policies or infringes upon the legitimate rights and interests of third parties; (2) Use this service for dangerous purposes that may have serious harmful effects on personal health, psychology, society or economy, or violate scientific and technological ethics; (3) Engage in infringement of intellectual property rights, trade secrets and other violations of business ethics, or take advantage of algorithms, data, platforms, etc. to implement monopoly and unfair competition; (4) Copy, transfer, rent, lend, sell or provide sublicense or sublicense of all or part of the service without Sigla's authorization; (5) Use this service to engage in or assist high-risk activities, such as: military and warfare, development of weapons, explosives or hazardous materials, management or operation of critical infrastructure (such as transportation, energy), creation or distribution of controlled substances or services, generation or dissemination of information related to self-harm, activities with a high risk of economic harm, including gambling, automatic determination of credit qualifications, employment and education decisions; (6) Use methods that are prohibited or restricted by other laws and administrative regulations, or may harm Sigla’s interests.
4. Input and output
4.1 You are responsible for all input and corresponding output submitted to our Services. You represent and warrant that the input you submit to our services has all the rights, licenses and permissions required to process the input in accordance with our terms. These inputs and corresponding outputs do not infringe anyone's intellectual property rights, portrait rights, reputation rights, honor rights, name rights, privacy rights, personal information rights and other legitimate rights and interests, and do not involve any national secrets, trade secrets or other data that may have an adverse impact on national security or public interests.
4.2 Subject to legal requirements and our terms, you have the following rights to the input and output of this service: (1) You retain any rights, ownership and interests (if any) you have in the submitted input; (2) We attribute any rights, ownership and interests (if any) to the content output by this service to you; (3) You can apply the input and output of this service to a wide range of usage scenarios, including personal use, academic research, derivative product development, training other models (such as model distillation), etc.
4.3 In order to provide you with continuous and high-quality services, we may use the input and corresponding output collected by the service for model training and service optimization on the premise that it has been processed with security encryption technology, strictly de-identified, and cannot re-identify specific individuals. Subject to this premise, you agree to grant Sigla a free, non-exclusive, worldwide license to process the aforementioned content. If you refuse to use your data for model training, you can opt out by turning off "Data is used to optimize experience" in the product. After turning off, your input and output will no longer be used for our model training.
4.4 Based on the technical characteristics of large language models and artificial intelligence, the output of this service is random and cannot guarantee uniqueness. Therefore, you understand and agree that we may output the same or similar generated content to different users, and may also generate different content results for the same content uploaded to this service platform.
4.5 When using the "Conversation Sharing" function, if the conversation content you share with others is publicly posted to the public network, there may be a risk of being obtained by a third party through technical means such as web crawlers. We have adopted an industry-wide anti-crawling mechanism (Robots protocol) to make commercially reasonable efforts to prevent third parties from crawling content shared publicly by users. However, due to technical limitations prevalent in the industry, such risks cannot be completely eliminated. Therefore, we recommend that when using this function: (1) Avoid entering or sharing your or others’ personal information, especially sensitive personal information; (2) If you really need to enter or share other people’s personal information, please be sure to obtain their explicit authorization in advance; (3) Before publishing the relevant conversation to the public network, please carefully screen whether there is any information that you do not want third parties to know.
5. Regarding output inaccuracies and identification rules
5.1 All output provided by this service is answered by an artificial intelligence model and does not constitute Sigla’s legal expression of intention; it may occur Errors or omissions are provided for your reference only and you should not rely on the output as professional advice. In particular, when you use this service to consult on medical, legal, financial and other professional issues, please note that this service does not constitute any advice or commitment and does not represent the opinions of any professional field. If you need relevant professional services, you should consult professionals and make decisions under the guidance of professionals. The output of the Software shall not form a basis for further action or inaction by you. Any judgment you make based on the output content or subsequent related operations based on it will be borne by you, including risks arising from reliance on the authenticity, accuracy, reliability, non-infringement, or fulfillment of specific purposes of the output content. You should understand generative artificial intelligence technology scientifically and rationally and use it in accordance with the law.
5.2 In order to implement the relevant requirements of national standards such as the "Method for Labeling Synthetic Content Generated by Artificial Intelligence" and "Cybersecurity Technology - Method for Labeling Synthetic Content Generated by Artificial Intelligence", to prevent confusion and misunderstanding, and to reduce the potential impact of inaccurately generated information, Sigla has added labels to content generated by artificial intelligence models within the platform, and clearly reminds users that relevant content is generated by artificial intelligence models. You are not allowed to delete, tamper with, forge, conceal or try to circumvent such generated content identification, and you are not allowed to use this service to create and disseminate false information, infringing information, or engage in any illegal activities. Any form of damage to the generated content identification added by default to this service may result in you assuming corresponding legal liability.
6. Intellectual Property and Other Rights
6.1 Sigla is the developer and operator of this service, and has all rights (including but not limited to copyrights, trademark rights, patent rights and other intellectual property rights) to this service (including but not limited to software, technology, programs, codes, model weights, user interfaces, web pages, text, graphics, layout design, trademarks, electronic documents, etc.) within the scope of laws and regulations, except that the relevant rights holders should have rights (such as input and output) in accordance with legal provisions or the provisions of this agreement.
6.2 Without our permission, please do not use any trademark, service mark, trade name, domain name, website name, company logo (LOGO), URL or other significant brand features related to this product, including but not limited to "Sigla". You may not display, use or apply for registered trademarks, register domain names, etc. in any way, alone or in combination with the foregoing marks in these Terms, nor may you express or imply to others that you have the right to display, use, or otherwise have the right to deal with these marks.
7. Complaints and feedback
Please note that all output provided by this service is generated by artificial intelligence models and is not a reply from customer service staff. Therefore, if you believe that this service involves infringement of your intellectual property rights or other rights, or you find any illegal, false information, or usage behavior that violates this agreement, or you have any comments and suggestions about our services, you can submit them by clicking the "Contact Us" button on the product interface, or give us truthful feedback through our public contact email and contact address. We will attach great importance to your opinions and take measures in accordance with the law.
8. Liability for breach of contract and limitation of liability
8.1 In response to your violation of this Agreement or other terms of service, we have the right to make independent judgments and take disposition measures such as warning reminders, time-limited corrections, restriction of account functions, suspension of use, closure of accounts, prohibition of re-registration, deletion of relevant content, etc. without notice. We have the right to announce the processing results and decide whether to resume use based on the actual situation. Relevant records will be kept for suspected violations of laws and regulations, or suspected illegal crimes, and will be reported to the relevant competent authorities in accordance with the law and cooperate with the investigations of the relevant competent authorities. You shall be solely responsible for any legal liability resulting or arising from this or any claims, demands or losses asserted by a third party; for any losses caused to us, you shall also compensate us (including litigation fees, arbitration fees, attorney fees, notarization fees, announcement fees, appraisal fees, travel expenses, investigation and evidence collection fees, compensation, liquidated damages, settlement fees, administrative penalties, etc.) incurred by us in defending our rights.
8.2 We are committed to providing safe, stable and continuous services to ensure the normal use of users, but this service is only provided in the "current status" and "current functions" state. Although we have tried our best, due to the technical bottlenecks and objective limitations of the technology on which this service relies, we cannot make any guarantees for the following matters, as follows: (1) There is no guarantee that the operation of this service will be uninterrupted, error-free, uninterrupted, continuously stable, or free of any faults; (2) There is no guarantee that all defects in this service will be corrected under the current technical level; (3) Limited to technical characteristics, we do not guarantee the legality, authenticity, completeness, accuracy, timeliness and practicality of the content generated by this service. We do not rule out the possibility of outputting content that is inconsistent with the views of the service operator through malicious induction of prompt words and other usage methods/purposes that violate this agreement; (4) Although the input and output of this service have been filtered and reviewed, it does not rule out that irregularities in your input or the output of this service cannot be found, and it does not rule out that some of the information is defective, contains false content or is unreasonable and causes user discomfort; (5) Due to the characteristics of the artificial intelligence model, this service may generate different content results for the same content uploaded to this service platform (including but not limited to text as prompt words or all other prompt content used to assist in generating artificial intelligence-generated content); (6) There is no guarantee that this service can meet all user requirements; (7) When the content provided by this service includes content from plug-ins, third-party websites, etc., we are not responsible for the validity of these content, and do not guarantee the authenticity, legality, and safety of any content, products, services, or other materials obtained from these channels.
8.3 Under no circumstances will the Service be liable for the inability to access the Service, service interruption, leakage, delay, stagnation or error of information and data, failure to provide or delay in providing the Service due to network connection failure, power failure, strikes, labor disputes, riots, uprisings, riots, fires, floods, storms, explosions, force majeure, war, government actions, orders of international and domestic courts, hacker attacks, Internet viruses, network operator technical adjustments, government temporary controls or any other reasons beyond reasonable control.
8.4 We may launch new functions from time to time. We remind you that service instability may occur during the testing period of new functions. Unless otherwise specified by law, we cannot and do not guarantee the stability of functional services during the testing period.
8.5 Unless otherwise stated on the relevant interface of this service, or you and us agree otherwise, or the law clearly stipulates, we will not be liable for any damage caused to you due to the use of this service.
8.6 This service may contain links to third-party websites. Such links are only for your convenience. Your access to third-party websites and subsequent operations have nothing to do with us. We are not responsible for the content or services of third-party websites. Please visit with caution, pay attention to review its agreements or documents, and protect the security of your information and property.
9. Refund instructions
9.1 If you are not satisfied with the paid functions or value-added services provided by this service, you have the right to apply for a refund subject to the conditions stipulated in this article.
9.2 Refund applications should be submitted through official channels, as follows:
- Contact email:
app@sigla.cloud - Please indicate "Refund Application" in the email title, and be sure to provide the following information in the body of the email:
- Your Sigla registered account (mobile phone number or bound email address);
- The time of placing your recharge order (accurate to the day, it would be better if the specific time can be provided);
- Briefly explain the reason for the refund.
9.3 We will review your refund request after receiving it. After approval, the refund amount will be returned according to your original payment channel. The specific arrival time is subject to the processing time limit of the payment channel. Under normal circumstances, we will complete the refund processing within 15 working days after the review is approved.
9.4 The following situations may affect the processing time of refund applications or result in the inability to refund: (1) It was not submitted through the official email, or the accurate and complete account information and order time were not provided in the email; (2) The paid service limit that has been used exceeds a certain proportion, which is subject to the actual usage confirmed during our review; (3) You have violated the terms of this agreement, including but not limited to using the service to generate illegal and harmful information, maliciously attacking the service system, etc.; (4) Other circumstances in which refunds should not be given in accordance with laws, regulations or this agreement.
9.5 During the refund process, we may need to further verify your identity information or order information with you, and we will contact you through the email address you used to submit your refund application. Please pay attention to your email. To ensure the safety of your funds, we reserve the right to ask you to provide additional relevant purchase vouchers or other supporting materials during the review process.
9.6 Please understand that due to the particularity of artificial intelligence services (output content relies on user input and model probability generation), the refund results are subject to the review mechanism stipulated in this article.
10. Applicable law and jurisdiction
10.1 The formation, execution and interpretation of this agreement and the resolution of disputes shall be governed by the laws of the mainland of the People's Republic of China.
10.2 If any dispute arises over the signing, performance or interpretation of this Agreement, both parties shall endeavor to resolve it through friendly negotiation. If negotiation fails, either party has the right to bring a lawsuit to the court with jurisdiction over the place where Sigla Company is domiciled.
11. Others
11.1 In order to provide you with better services or to meet the needs of changes in national laws and regulations, policy adjustments, technical conditions, product functions, etc., we will revise this Agreement from time to time, and the revised content shall form an integral part of this Agreement. The updated agreement will be publicized through appropriate means such as the official website or service page. Once announced, it will replace the original agreement terms. Please check the latest version of the agreement terms on the official website. If you do not accept the revised agreement, please stop using this service immediately. Your continued use of this service will be deemed to have accepted the modified agreement.
11.2 If you find any violation of laws or regulations or violations of this Agreement, or if you have any comments or suggestions about this Agreement or this Service, you can contact us through the following methods:
- Online self-service complaint feedback portal: log in to the product interface and click the "Contact Us" button
- Contact email: app@sigla.cloud