Sigla Privacy Policy

The "Sigla Privacy Policy" (hereinafter referred to as "this policy") applies to the Sigla artificial intelligence client service (hereinafter referred to as "Sigla" or the "service") launched by Sigla Company (hereinafter referred to as "we" or "Sigla"). Before you use this service, please read this policy carefully to understand the details of our processing of your personal information.

Unless otherwise stated in this Privacy Policy, this Privacy Policy applies to the Sigla clients we provide (including mobile Apps, desktop applications, etc.) as well as the products and services provided by innovative forms that emerge with the development of technology. If you use one or more of Sigla's services provided to you by us or our affiliates, and there is a separate privacy policy, the corresponding privacy policy shall apply to the corresponding service or product; if there is no separate privacy policy, this policy shall also apply to that part of the product or service.

Please be aware that when end users access downstream systems or applications developed by developers using our open platform services, the processing rules for their collected personal information are not within the scope of this privacy policy. The developer who operates the application, as the processor of the personal information processing activities, should disclose relevant personal information protection rules to the end users. In addition, if you link to a third-party webpage, product or service through Sigla, you are bound by the relevant agreement or other document of the third party, and the third party will process your personal information in accordance with its relevant agreement or policy and disclose it accordingly.

The following will help you understand in detail how we collect, use, store, transfer (if applicable) and protect personal information; help you understand how to query, copy, delete, correct, and withdraw authorized personal information. This policy is closely related to your use of our services. We recommend that you carefully read and understand the entire content of this policy and make the choices you deem appropriate.

This policy will help you understand the following:

How we collect and use your personal information
How we use local storage and similar technologies
How we entrust you to process, share, transfer and publicly disclose your personal information
How we protect your personal information
How we store your personal information
How to realize your right to manage your personal information
How do we protect the personal information of minors?
How we update this policy
How to contact us
Others

1. How we collect and use your personal information

Sigla, as a processor of personal information, will collect and use your personal information for the purposes described below in accordance with the principles of lawfulness, legitimacy, necessity and good faith.

1. Account registration, login, authentication

To ensure the security of your personal space, you need to register and log in before you can use related services normally. When registering and logging in, you need to provide us with your mobile phone number and set a login password, and enter a verification code so that we can verify your user identity. The mobile phone number is necessary information to fulfill the requirements of national laws and regulations on the online real-name system. If you do not provide your mobile phone number for registration and login, we may not be able to provide you with generative artificial intelligence technology services.

You can use a third-party account to log in and use Sigla. With your consent, we will obtain the public information you registered on the third-party platform (avatar, nickname, and other information authorized by you) to bind it to your Sigla account, so that you can directly log in and use this product and related services.

When you use the "one-click login" function, with your consent, we will process your mobile phone number with our partners so that we can provide you with fast login services. If you refuse the above processing, you will not be able to use the "one-click login" method to register and log in to Sigla, but this will not affect your registration and login through other methods, nor will it affect the normal use of other functions.

2. Intelligent conversation

When you use the intelligent dialogue function service, we will collect the content you input during the interaction with Sigla (including but not limited to text, pictures, files, voice). We will analyze and calculate the above information to better understand your question and context, so as to provide you with more relevant information content to provide intelligent dialogue services. Specifically, we do not extract or mine voiceprints, facial recognition information, or other unique biometrics or identifiers used to identify a specific individual from the voice input or photos you provide to us.

When the content you enter is related to your location (for example, you ask "How is the weather in my city?" "Please recommend food in my city"), we may determine the city from which your device accesses our services based on information such as the device's IP address in order to provide a more accurate response. We will not obtain your precise geographical location information through other means without your explicit consent.

When you choose to paste content from the system clipboard into the smart dialogue input box, we will collect your clipboard information. When you use the search service, we will automatically receive information you actively enter in order to automatically provide you with real-time search results.

Sensitive permissions will not be turned on by default. They will only be used to implement specific functions or services with your explicit authorization. You can also withdraw your authorization. In particular, even if we obtain the following sensitive permissions with your authorization, we will not collect your information when it is not needed for the relevant functions or services.

When you actively take pictures, we will ask you to authorize camera permissions. If you refuse authorization, you will not be able to take pictures, but this will not affect your use of other functions of Sigla.
When you need to upload pictures, we will ask you to authorize album permissions. If you refuse authorization, you will not be able to upload images, but this will not affect your use of other functions of Sigla.
When you want to use the voice input function, we will ask you to authorize microphone permission. If you refuse authorization, you will not be able to input voice to interact with Sigla, but this will not affect your use of other functions of Sigla.

During the conversation, you can provide feedback on the content output by Sigla. We will collect your feedback information, including content you actively submit and like records, etc., in order to continuously improve the quality of Sigla's output content.

In order to provide you with continuous, high-quality services, we may use the input and corresponding output collected by the service for Sigla model training and service optimization, subject to processing and de-identification by security encryption technology. If you refuse to use your data for model training, you can opt out by turning off "Data is used to optimize experience" in the product. After turning off, your input and output will no longer be used for our model training. At the same time, we recommend that you do not actively enter your personal sensitive information in smart conversations. If the information you actively input contains other people's personal information, please be sure to obtain legal authorization from others before inputting to avoid improper disclosure of other people's personal information.

3. Feedback

If you use the feedback function service, we will collect your problem description information, supporting document attachments, mobile phone number, email address, and contact name to understand the content and needs of your feedback. This type of information is necessary for the feedback function service. In order to verify your identity, clarify your needs and solutions to related problems, or help you solve other problems, we will use your mobile phone number or email. In order to provide you with feedback services related to your usage process information, we will query your usage information, including conversation records, like records, and problem feedback records.

If you contact us directly through the methods described in Chapter 9 of this policy to provide feedback, make complaints, appeals or inquire about Sigla-related issues, in order to ensure the security of your account and system, you need to provide us with your account information so that we can verify your user identity. This information is necessary for identity verification in user feedback. During the feedback, complaint or consultation process, in order to help you solve the problem or record the solution and results of the relevant problem, you may need to provide us with the corresponding attachments of supporting documents. The system may record the communication records between you and us so that we can better help you solve the problem you consulted and improve the quality of service. If you do not provide the above information, we may not be able to provide you with timely feedback on the results of the consultation, but this will not affect your normal use of Sigla or the service. At the same time, we recommend that you do not actively provide your personal sensitive information in feedback. If the information you voluntarily provide contains other people's personal information, please be sure to obtain the legal authorization of others before providing it to avoid improper disclosure of other people's personal information.

4. Message notification

You understand and agree that for your contact information (such as contact number, email) that you provide when using products and/or services, we may send multiple types of notifications to one or more of them during operations for user message notification, identity verification, security verification, user experience research, dispute handling, etc.; in addition, we We may also provide you with commercial information such as services, functions or activities by text message, phone call or email to the mobile phone number collected in the above process, but please rest assured that if you do not want to accept this information, you can unsubscribe through the unsubscribe method provided in the mobile phone text message or email, or you can directly contact us to unsubscribe.

5. Operation and Security

In order to protect the security of your account and better provide you with high-quality services, we will automatically collect the following information generated during your use of Sigla services as network logs:

In order to ensure the safe operation of software and services, the quality and efficiency of operations, we will collect your hardware model, operating system version number, device identifier (Android such as AndroidID, OAID, iOS such as IDFV; different identifiers will have different validity periods, whether they can be reset by the user, and how to obtain them), IP address, software version number, network access method, type, status, network quality data, operation, usage, service logs, device sensor data (such as acceleration sensor, gyroscope sensor), etc.

In order to prevent malicious programs and ensure operational quality and efficiency, we may collect running process information, overall page operation, usage and frequency, page crashes, overall usage, and performance data. In order to determine the security of accounts and transactions, conduct identity verification, identify violations of laws and regulations, detect and prevent security incidents, and take necessary recording, analysis, and disposal measures in accordance with the law, we may use your account information, device information, and service log information.

In order to analyze statistical indicators such as application new additions, activation, retention, performance, etc., we may call the clipboard to perform attribution analysis on relevant statistical information. Please rest assured that we will not upload any of your private information to our server during this statistical process.

We may use the above web log information so that we can count the usage of Sigla, troubleshoot problems, conduct operational analysis, improve and optimize the product interaction experience through data statistics.

6. Other rules for collecting and using personal information

Please understand that as our business develops, there may be adjustments and changes to the functions and services provided. In principle, when new features or services are related to features or services we currently provide, the personal information collected and used will be directly or reasonably related to the original processing purpose. In scenarios that are not directly or reasonably related to the original purpose of processing, when we collect and use your personal information, we will again inform you of the collection and use of your personal information in accordance with the requirements of laws, regulations and national standards through page prompts, interactive processes, and agreement confirmation methods, and obtain your consent.

Please understand that in the following situations, in accordance with laws, regulations and relevant national standards, we do not need to obtain your authorization and consent in advance to collect and use your personal information:

(1) Necessary for us to fulfill our obligations under laws and regulations; (2) Directly related to national security and national defense security; (3) Necessary to safeguard public safety, public health, and major public interests; (4) Directly related to criminal investigation, prosecution, trial and execution of judgment; (5) It is necessary to protect your or others’ life, property and other major legitimate rights and interests but it is difficult to obtain my authorization and consent; (6) Personal information that you disclose to the public on your own; (7) Necessary to sign and perform a contract according to the requirements of the personal information subject; (8) Your personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels; (9) Necessary for legitimate news reporting; (10) Other situations stipulated by laws and regulations.

In particular, you are reminded that if the information cannot identify you individually or in combination with other information, it does not belong to your personal information in the legal sense; when your information can identify you individually or in combination with other information, or when we combine data that cannot be associated with any specific personal information with other personal information of yours, this information will be treated as your personal information and protected in accordance with this Privacy Policy during the period of combined use.

2. How do we use local storage and similar technologies

1. Use of local storage

In the client application, we may use the application's own local storage mechanism (such as SharedPreferences, NSUserDefaults on the mobile terminal, or local configuration files, databases, etc. on the desktop application) to collect and store some of your information, and use this information for the following purposes:

(1) Remember your login status and preferences. For example: local storage helps us save your login credentials (encrypted) and your personalized settings for the application interface, language, etc., so that you do not need to enter them again the next time you start the application.

(2) Ensure the security of services. For example: We may use device identifiers or local cache information to identify abnormal logins or malicious operations, and detect and prevent security threats to client applications.

2. Use of similar technologies

We will also use local caching, memory caching and other technologies to improve application response speed and user experience. These technologies are used to temporarily store conversations or resources you have recently used so they can be loaded quickly when you visit again.

We will not use cookies, web beacons or pixel tags commonly used by web browsers in client applications because this application is a client program and does not involve the web browsing environment. However, we will use technologies with similar functions (such as local storage, caching) to achieve the above purposes.

3. Clearing local storage

You can clear locally stored data in your device or app settings. For example, on mobile devices, you can clear data through "Settings" - "App Management" - "Sigla" - "Storage"; in desktop applications, you can clear cache or reset preferences in the settings options within the application . Please note that clearing this data may require you to log in again or reset your preferences, but it will not affect your basic service functions.

3. How we entrust you to process, share, transfer and publicly disclose your personal information

1. Principles of data sharing

(1) Legality principle: Any data usage activities involved in cooperation with partners must have a legitimate purpose and comply with the legal basis of legality. If the partner's use of information no longer complies with legal principles, it should no longer use your personal information or use it after obtaining the corresponding legal basis.

(2) Principle of legitimacy and minimum necessity: Data use must have legitimate purposes and should be limited to what is necessary to achieve the purpose.

(3) Security and Prudence Principle: We will carefully evaluate the purpose of data use by partners, conduct a comprehensive assessment of the security capabilities of these partners, and require them to comply with legal cooperation agreements. We will conduct strict security monitoring on the software tool development kit (SDK) and application programming interface (API) used by partners to obtain information to protect data security.

(4) For scenarios where personal information is entrusted to be processed, we will sign relevant processing agreements with the entrusted partners in accordance with legal provisions and supervise their personal information use activities.

(5) For scenarios where we jointly process personal information, we will sign relevant agreements with our partners in accordance with legal provisions and stipulate their respective rights and obligations to ensure that we comply with relevant legal provisions and protect data security in the process of using relevant personal information.

(6) If specific functions and scenarios involve services provided by our affiliates or third parties, the scope of partners includes our affiliates and third parties.

2. Use data to implement functions or services

(1) When you use the functions provided by our partners in Sigla, or the services provided to you jointly by software service providers, smart device providers, system service providers and us, we may use the information necessary to achieve business purposes with them.

(2) When you use the "one-click login" function, with your consent, we will process your mobile phone number with our partners so that we can provide you with fast login services. If you refuse the above processing, you will not be able to use the "one-click login" method to register and log in to Sigla, but this will not affect your registration and login through other methods, nor will it affect the normal use of other functions.

3. Implement data usage for promotion business

(1) In order to achieve product promotion and related analysis services, and to optimize and increase the effective reach rate of promotion, product promoters or partners that provide promotion and related analysis services may need to use de-identified or anonymized equipment, network, channel information, conversion data, etc.

(2) The promotion partner may combine the above information with other data obtained legally to optimize the promotion effect. We will require its use of information to follow the principles of legality, legitimacy and necessity to protect users' legal rights from being infringed.

4. Provide information for security and analysis statistics

(1) Ensure safe use: We attach great importance to the security of accounts, services and content. In order to protect the security of your and other users' accounts and property, and to protect your and our legitimate rights and interests from illegal infringement, our partners may use necessary equipment, accounts and log information.

(2) Analyze product situation: In order to analyze the use and performance of our products, our partners may need to use information such as product usage (crash, crash), device identification information, overall application installation and usage, etc.

5. Transfer

As our business continues to develop, we may conduct mergers, acquisitions, and asset transfers, and your personal information may be transferred as a result. When the aforementioned changes occur, we will require the successor to continue to perform the obligations of a personal information processor in accordance with laws, regulations and security standards no less than those stated in this Privacy Policy. If the successor changes the original purpose and method of processing, we will require the successor to obtain your authorization and consent again.

6. Public Disclosure

(1) We will not disclose your personal information unless we comply with national laws and regulations or obtain your consent. When we disclose your personal information, we will adopt security protection measures that comply with industry standards.

(2) We may publicly disclose your personal information when required by law, legal proceedings, litigation or mandatory requirements from government authorities.

(3) If we determine that you have violated laws and regulations or seriously violated the agreement rules related to this product, or to protect the personal and property safety of users of this product and its affiliates or the public from infringement, we may disclose your personal information in accordance with laws, regulations or agreement rules related to this product, including relevant violations and the measures this product has taken against you.

(4) When using the "Conversation Sharing" function, if you choose to publish the conversation content to the public network, there may be a risk that the conversation content may be obtained by a third party through technical means such as web crawlers. We have adopted an industry-wide anti-crawling mechanism (Robots protocol) to make commercially reasonable efforts to prevent third parties from crawling content shared publicly by users. However, due to technical limitations prevalent in the industry, such risks cannot be completely eliminated. Therefore, we recommend that when using this feature: (a) Avoid entering or sharing your or others’ personal information, especially sensitive personal information; (b) If you really need to enter or share other people’s personal information, please be sure to obtain their explicit authorization in advance; (c) Before publishing the relevant conversation to the public network, please carefully screen whether there is any information that you do not want third parties to know.

7. Exceptions to obtaining prior authorization and consent when entrusting the processing, sharing, transfer, and public disclosure of personal information

In the following circumstances, entrusting the processing, sharing, transfer, and public disclosure of your personal information does not require your prior authorization and consent:

Please be aware that according to legal provisions, entrusting the processing, sharing, transfer and public disclosure of anonymized personal information does not constitute the processing of external entrusted processing, sharing, transfer and public disclosure of personal information. The storage and processing of such data will not require separate notification to you and your consent.

4. How we protect your personal information

1. User privacy and personal information protection

We attach great importance to user privacy and personal information protection, and will take reasonable measures to protect users' personal information. Except as otherwise provided by laws and regulations or as otherwise agreed in this policy, we will use various security technologies and procedures to establish a complete management system to protect your personal information from unauthorized access, use or disclosure. We will not disclose or disclose users' personal information to third parties without the user's permission. We will use professional encrypted storage and transmission methods for relevant information to ensure the security of users' personal information.

2. Data security measures

(1) We have adopted security protection measures that comply with industry standards, including establishing reasonable system specifications and security technologies to prevent your personal information from unauthorized access, use, modification, and avoid data damage or loss.

(2) We have taken all reasonable and feasible measures to ensure that no irrelevant personal information is collected. We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless an extension of the retention period is required or permitted by law.

(3) The Internet is not an absolutely secure environment, and emails, instant messaging, and communication with other users are not encrypted. We strongly recommend that you do not send personal information through such methods. Please use a complex password to help us ensure the security of your account.

(4) After an unfortunate personal information security incident occurs, we will promptly inform you in accordance with the requirements of laws and regulations: the reasons for the security incident, the possible harm, the types of personal information involved, the disposal measures we have taken or will require, suggestions and measures you can take to prevent and reduce risks on your own, etc. We will promptly notify you of the incident-related information by email, text message, phone call, notification, etc. When it is difficult to notify the personal information subjects one by one, we will issue announcements in a reasonable and effective manner. At the same time, we will also proactively report the handling of personal information security incidents in accordance with the requirements of regulatory authorities. Please be aware that, in accordance with applicable laws and regulations, we may not notify you if measures can be taken to effectively avoid harm caused by information leakage, tampering, or loss.

5. How we store your personal information

1. Where information is stored

In accordance with the provisions of laws and regulations, we will store your personal information collected and generated during domestic operations within the territory of the People's Republic of China. At present, we will not transfer the above information overseas. If we transfer it overseas, we will strictly abide by China's relevant laws and regulatory policies, and will comply with relevant national regulations or seek your consent.

2. Period of storage of information

We only retain your personal information for as long as necessary for the purposes of providing Sigla: for example:

Mobile phone number: When you register and log in using your mobile phone number, we need to continue to retain your mobile phone number in order to provide you with normal services, respond to your possible inquiries and complaints, and ensure the security of your account and system.
Conversation logs: We need to keep a log of your conversations to show you your conversation history.

If you cancel your account, voluntarily delete your personal information, or exceed the necessary period, we will delete or anonymize your personal information, except for the following circumstances:

Comply with the information retention requirements of laws and regulations (for example: the "Cybersecurity Law" stipulates: take technical measures to monitor and record network operating status and network security events, and retain relevant network logs for no less than six months in accordance with regulations).
Reasonable extension of the time limit is required for financial, auditing, dispute resolution, etc. purposes.

When this service ceases operations, Sigla will notify you by sending notices and announcements, and delete your personal information retained in the server within the period required by laws and regulations.

6. How to realize your right to manage your personal information

1. Your rights to personal information

In accordance with relevant Chinese laws, regulations, and standards, you have certain rights in personal information processing activities, including:

You have the right to know and decide on the processing of personal information, and you have the right to restrict or refuse others to process your personal information, unless otherwise provided by laws and administrative regulations;
You have the right to consult and copy your personal information from the personal information processor, unless otherwise provided by law;
You have the right to request the transfer of your personal information to your designated personal information processor;
If you find that your personal information is inaccurate or incomplete, you have the right to request the personal information processor to correct or supplement it;
You have the right to request the deletion of your personal information;
You have the right to request personal information processors to explain their personal information processing rules.

2. Ways to exercise rights

We guarantee that you can exercise the aforementioned rights over your personal information and provide you with relevant operation paths. Specifically, you can refer to the following steps to perform relevant operations:

2.1 Change or withdraw authorization scope

a. You can turn off camera, photo album, and microphone permissions, change the scope of consent, or withdraw your authorization in the operating system of the device itself.

Specifically, you can do this in the following ways:

Android: System Settings - Application Settings - Application Management - Search or Find Sigla - Permission Management - Select the Corresponding Permission - Close
iOS: System Settings - Sigla - Select corresponding permissions - Close

Please be aware that the specific shutdown method may vary depending on the device model and system version you are using. Please understand that after you perform the above operations, we will no longer be able to provide you with the services corresponding to the withdrawal of consent or authorization. We will no longer collect information related to these permissions, but this will not affect the previous processing of personal information based on your authorization.

b. You can refuse your data to be used for model training by clicking on the avatar area - selecting "Settings" - selecting "Data Management" - turning off "Data is used to optimize experience".

2.2 View, copy, export, correct, supplement, and delete your personal information

You can review, copy, export, correct, supplement or delete your personal information in the following ways:

a. Check/correct/supplement account information: click on the avatar account area to perform operations b. View/delete historical conversations: Expand the left side of the dialog box -- select historical conversations -- delete, or click the avatar account area -- select delete all conversations c. Copy/modify historical dialogue: select the input content in the dialog box - copy/modify d. Export historical conversations: Click on the avatar account area -- select "Settings" -- select "Data Management" -- export all historical conversations

Due to the upgrade of the application version and changes in functions, the above specific operation steps may be different, and the actual operation steps in the application shall prevail. In addition to the above, if you or other entitled parties have any claims, requirements or questions about the exercise of your personal information rights granted by relevant laws and regulations, you can contact us through the contact information in Chapter 9 of this policy. We will review the issues involved as soon as possible and respond within fifteen working days after verifying your user identity. Sigla may reject requests that are unreasonably repetitive, require excessive technical means (for example, require the development of new systems or fundamentally change existing practices), pose a risk to the legitimate rights and interests of others, or are highly impractical (for example, involving information stored on backup tapes).

3. Protection of the deceased’s personal information

We will continue to ensure the security of our users' information. If a Sigla user unfortunately dies, his or her close relatives (hereinafter referred to as "near relatives of the deceased") may, for their own legitimate and legitimate interests, contact us through the methods listed in Chapter 9 of this Privacy Policy, and exercise the rights to view, copy, correct, delete, etc. the corresponding personal information of the deceased without violating the deceased's lifetime arrangements and without infringing upon the legitimate interests of others and the public. To fully protect the deceased’s personal information Rights and interests, the close relatives of the deceased who apply to exercise these rights need to complete the identity verification procedures, and promise and guarantee that the exercise of these rights by the close relatives of the deceased will not violate the arrangements of the deceased during his lifetime, and the purpose of exercising the rights is legal and legitimate.

4. Cancel account

You have the right to cancel your account. You can cancel your account through "Home Page" - "Personal Information" - "System Settings" - "Account Management" - "Cancel Account" or by contacting us as described in Chapter 9 of this Policy. Before you cancel your account, we will verify your personal identity, security status, property settlement, equipment information, etc. We will process your application promptly after receiving it and respond to your request within fifteen working days or within the time limit required by laws and regulations. You know and understand that the act of canceling your account is irreversible. When you cancel your account, we will delete or anonymize the relevant information about you, and you will not be able to recover the personal information or other content related to the account, unless otherwise provided by laws, regulations and relevant national standards.

7. How do we protect the personal information of minors?

Sigla mainly serves adults, but we still attach great importance to the protection of minors’ personal information.
If you are a minor under the age of 18, please read and agree to this privacy policy under the supervision and guidance of your parents or other guardians before using this product and related services. We will not actively collect personal information from minors (children) under the age of 14. If we discover or receive feedback that children's personal information has been automatically collected without prior consent of the guardian, we will try to delete the relevant information as soon as possible.
If you are a parent or guardian of a minor, if you have any questions, comments, suggestions or complaints or reporting needs about the relevant matters described in this policy, please give us feedback through the methods described in Chapter 9.

8. How we update this policy

In order to provide you with better services, Sigla will update and change from time to time. We will revise this policy from time to time, and these revisions form part of this policy.
After this policy is updated, we will issue an updated version on the Sigla website, and remind you again to read the updated privacy policy through new version announcements, etc., so that you can keep abreast of the latest version of this policy. If you do not agree with this policy, or have objections to the modified or updated content of this policy, you can choose to stop using Sigla or cancel your account. Your continued use of Sigla products and services is deemed to be your knowledge and agreement to our updates. However, please be aware that your behaviors and activities before your account is canceled and before you stop using this service are still subject to this policy.
We will also provide more prominent notices for major changes that will cause a substantial impairment of your rights under this Personal Information Protection Rules (we will explain the specific changes to this policy through methods including but not limited to emails, text messages, or special reminders within the app).
We encourage you to review this policy when using our products and/or services.

9. How to contact us

If you have any questions or suggestions about this policy or your personal information when using Sigla, please contact us through the following contact information:

Contact email: app@sigla.cloud

We may need you to submit proof of identity, valid contact information and a written request and relevant evidence. We will process your request after verifying your identity. We will review the issue as soon as possible and respond within fifteen working days after verifying your user identity.